Submit a Complaint
At ADHD Clarity, we are committed to delivering exceptional care and support. However, we recognise that some concerns may arise. If you are unhappy with any aspect of our service, we encourage you to share your feedback so we can resolve the issue promptly and improve our processes.
How to make a complaint
If you wish to raise a complaint, please follow these steps:
- Submit your complaint in writing
Send an email with the subject “Formal Complaint” to our complaints team. Include the following details:- Your full name and contact information.
- A clear description of the issue, including relevant dates and interactions.
- Any steps you have already taken to resolve the concern.
- The outcome you are hoping to achieve.
- Acknowledgement and response
We will acknowledge receipt of your complaint within 2 working days. Our team will investigate thoroughly and aim to provide a detailed response within 10 working days. If we require more time, we will notify you and provide an explanation for the delay. - Further escalation
If you are not satisfied with our initial response, you may request a review by our senior management team. We will outline the next steps in our communication with you.
External resolution options
If we are unable to resolve your complaint to your satisfaction, you may refer the matter to relevant external bodies, such as:
- The Care Quality Commission (CQC), if your complaint involves regulated healthcare services.
- The General Medical Council (GMC), if it relates to a registered medical practitioner.
Our promise to you
Every complaint is treated with seriousness and confidentiality. We use feedback to identify areas for improvement and ensure the highest standards of care. Your experience matters to us, and we appreciate the opportunity to make things right.
For further assistance, please contact us using the details on our website.
