Refund Policy
At ADHD Clarity, we strive to provide exceptional service and support. However, we understand that sometimes a refund may be necessary. Please review our policy below for details on eligibility and the refund process.
Eligibility for refunds
You may be eligible for a refund under the following circumstances:
- Cancelled assessments – If you cancel your ADHD assessment at least 48 hours before your scheduled appointment, you will receive a full refund.
- Service not provided – If, due to unforeseen circumstances, we are unable to deliver your assessment, you will be refunded in full.
- Duplicate payments – In the rare event of an accidental duplicate charge, we will refund the additional payment immediately upon verification.
Non-refundable services
Certain services are exempt from refunds, including:
- Completed ADHD assessments.
- Missed appointments without 48 hours’ notice.
- Any additional services or reports requested after the assessment.
How to request a refund
To request a refund, please contact our support team within 14 days of your payment. Include your:
- Full name
- Order or booking reference
- Reason for the refund request
We aim to process refunds within 5-7 working days. The refund will be issued to the original payment method.
